Student Services Administration Assistant (Part-time Permanent)
Location: Adelaide Campus, Australia. This varied and challenging position offers numerous opportunities for growth and development within the international education industry.
Student Advising Duties
* Supporting students on campus by advising on cultural acclimatization and general academic issues.
* Helping students with questions and problems and/or leading them to the correct department.
* Supporting student accommodation requests (i.e. Homestay and student residence).
* Providing a special duty of care for underage students with regular check‐ins.
* Facilitating academic and financial intervention and problem‐solving (if required).
* Supporting students and agents by answering phone calls, responding to questions about current student status and providing course information.
* Acting as a point of contact for walk‐in students, conducting school tours and ensuring successful conversion.
* Facilitating student extensions.
* Creating and revising invoices and payment plans.
* Updating PRISMS site with relevant student information.
* Assisting the manager and academic director with assigned tasks.
Reception Duties
* Greeting students, agents and visitors in a warm, friendly and professional manner.
* Helping students with login issues to the myILSC or myGreystone App.
* Answering the phone, transferring calls and taking messages.
* Helping students, agents and visitors with questions and leading them to the correct staff and department.
* Supporting local teams with the weekly orientation process for new students (including pre‐arrival checks and communication, Day 1 Orientation, and late‐comer follow‐up).
* Supporting local teams with purchase requests.
* Updating the school's academic management system (Odyssey), as well as other databases (PRISMS).
* Managing textbook inventory and distribution.
* Purchasing OSHC (student health insurance) and ensuring students receive their insurance cards.
* Ordering and managing stationery and school supplies.
* Making coffee and snacks runs for guests, special events and staff drinks.
* Coordinating with cleaners on the quality of cleanliness of the campus, making sure that the premises are kept clean and in good condition at all times.
* Attending general staff meetings and training sessions as needed.
Selection Criteria
* Understanding key regulatory compliance requirements, including: ESOS Act, National Code 2018, ELICOS Standards 2018, NEAS.
* Working experience within the education industry.
* Excellent time management and ability to work under pressure in a fast‐paced environment.
* Proven leadership skills.
* Outstanding organisational and prioritising skills.
* Demonstrated customer service skills.
* Effective and clear written and oral communication in English.
* Excellent technical skills (Database, Microsoft 365, PRISMS, etc.).
* Able to respond appropriately and promptly to a variety of enquiries from current and prospective students, agents and sales teams.
* Able to find information and work independently and collaboratively with other departments.
* Able to be flexible, adaptable and have problem‐solving skills.
* Able to always maintain composure and professional behaviour, especially while under pressure.
* Proactive in taking the lead on tasks and collaborating with the team on the workload.
* Patient, empathetic and approachable.
Working Hours and Working Rights
* This is a part‐time position and has an immediate start.
* This position is based at the Adelaide Campus. Working‐from‐home arrangements will not be available.
* Our ordinary hours of work are between 7:30 am and 7:00 pm from Monday to Friday. Schedules will be discussed with the manager and must adhere to operational requirements.
Equal Opportunity Statement
ELS, ILSC and Greystone College are committed to providing a barrier‐free environment and are proud to be Equal Employment Opportunity and affirmative action employers. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Contact for Disability Accommodation
If you need assistance or an accommodation due to a disability, contact HR at HR@ilsc.com.
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