Employment Type: Temporary Full Time until May 2027
Position Classification: Administrative Officer Level 2
Remuneration: $66,608.03 - $68,817.27 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ647269
Applications Close: Sunday, 5 April 2026
Enquiries Officer Level 2, Maternity Leave Contract, Prince of Wales Hospital Benefits
* A workplace culture with a foundation that promotes person centred care approaches and staff wellbeing
* Orientation and supported transition into your new role
* Targeted clinical stream education programs affiliated with university partners
* Development pathways that are aimed at career progression
* Up to 12 allocated days off each year (for full-time employees) in addition to annual leave
* Salary Packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing
* Corporate health and fitness program, discounted gym memberships with a Fitness Passport
* Employee Assistance Program (EAP) for employees and family members
* Discounted Private Health Insurance
The Role
The vision for South Eastern Sydney Local Health District (SESLHD) is "exceptional care, healthier lives". SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.
This position processes all general public and patient enquiries both in person and via telephone for the Prince of Wales Hospital. Enquiries are addressed with a customer focus and in accordance with the service policies. Enquiries regarding the Prince of Wales Private Hospital, the Royal Hospital for Women and Sydney Children's Hospital are redirected to the respective receptions counter.
Key responsibilities include:
* Directing patients and visitors around the hospital
* Arranging escorts or porter transfers
* Paging staff members
* Transmitting facsimiles
* Re-addressing mail
* Issuing wheelchairs when necessary
* Assisting patients and customers order taxis
* Managing multiple enquiries while prioritising urgent requests and ensuring timely service
* Ensuring confidentiality and accuracy of information in a fast‐paced environment
Where You'll be Working
Prince of Wales Hospital is a Level 6 Tertiary Referral Hospital with an inpatient bed base of 370. Each year the hospital cares for more than 70,000 patients in its Emergency Department and around 50,000 admissions to inpatient units. POWH offers an outpatient service, rural outreach service and more than 900,000 occasions of non‐admitted patient care each year, including innovative virtual models of care. The majority of inpatient units and wards are located in the Acute Services Building (ASB), including a state‐of‐the‐art Emergency Department and Intensive Care Unit.
Randwick Local Council provides a vibrant community with beaches, historic buildings, boutique restaurants, transport links and a lively nightlife.
Targeted Questions
* Can you describe a time when you handled a difficult or complex enquiry from a customer? What steps did you take to resolve the issue and ensure a positive outcome?
* This role involves responding to multiple enquiries while managing competing tasks. How do you prioritise urgent requests while ensuring all customers receive timely service?
* This position requires handling confidential information while using multiple computer systems. Can you provide an example of how you ensured information accuracy and confidentiality while working in a fast‐paced environment?
Need more information?
* Click here for the Position Description and SESLHD Expected Standards
* Find out more about applying for this position
For role related queries or questions contact Vanessa Russell at
Reasonable Adjustments
NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make adjustments to the NSW Health recruitment/interview process, please email SESLHD‐Recruitment‐POWH‐ and let us know.
Adjustments may include but are not limited to physical requirements, interview setups and specific interview availability times where required.
Information For Applicants
* An eligibility list may be created for future vacancies
* Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
* Applicants will be assessed against the essential requirements and selection criteria contained within the position description.
* Recommended applicants will be reviewed for compliance with NSW Health policy directive Occupational Assessment, Screening and Vaccination against Specific Diseases for all positions prior to offer.
* We do have an Aboriginal Workforce Team that can also provide support (SESLHD‐) and for additional information please visit our Stepping Up Website.
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristic including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social‐economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.
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