Job Opportunity
We are seeking a talented individual to join our Service Desk team as a Level 1 Analyst. This is an excellent opportunity for someone looking to start a career in technology and make a real impact.
In this role, you will be the first point of contact for customers requiring assistance. You will need to have strong communication skills, both written and verbal, and be able to listen actively and provide effective solutions.
The ideal candidate will be organized, reliable, and able to work well under pressure. You will also be committed to ongoing learning and development, with a desire to grow your career in the IT industry.
About the Role
* You will be working as part of a dynamic team, providing technical support to our clients.
* You will be responsible for resolving customer queries in a timely and professional manner.
* You will be required to maintain accurate records and reports, and contribute to the continuous improvement of our service delivery.
Requirements
* You will need to have a strong passion for helping others and a willingness to learn.
* You will need to be highly organized and able to prioritize tasks effectively.
* You will need to have excellent communication and interpersonal skills.
What We Offer
* A supportive and collaborative team environment.
* Ongoing training and development opportunities.
* A competitive salary and benefits package.
How to Apply
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your resume and a cover letter outlining your relevant skills and experience.