Job Description
We are seeking an experienced leader to oversee our product care process, focusing on improving the performance of our molecular diagnostic products.
The ideal candidate will lead and enhance the product care process across the organization, reviewing complaints and technical support data to identify issues. They will conduct investigations and root cause analysis, coordinating lab testing to determine defect sources or user errors.
Key Responsibilities:
* Leading and enhancing the product care process
* Reviewing complaints and technical support data
* Conducting investigations and root cause analysis
* Coordinating lab testing
* Preparing reports and recommending corrective actions
* Collaborating with cross-functional teams to resolve issues
* Monitoring trends and reporting on product performance
Qualifications and Experience Required
To succeed in this role, you will need:
* Minimum 5+ years of experience in Molecular Diagnostics, with knowledge of regulations, processes, products, and technologies
* Experience in R&D, manufacturing, or post-market support within Molecular Diagnostics
* Strong knowledge of IVD regulations and technologies such as PCR, methylation, or molecular biology
* Experience managing product investigations in regulated environments
* Understanding of ISO 13485 and related standards
* Excellent communication and teamwork skills
* Strong project and stakeholder management skills
* Bachelor's degree in Molecular Biology, Biotechnology, Biomedical Science, or related field
* Familiarity with CAPA, post-market surveillance, and complaint handling systems
Benefits
This is a competitive opportunity for the right candidate, offering:
* A strong salary package commensurate with experience
* A supportive and collaborative work environment
* Ongoing training and professional development opportunities
About Us
We value diversity and are committed to equal employment opportunities. If you are passionate about delivering exceptional results and driving business growth, we would love to hear from you.