Overview
Position Title: Patient Service Assistant
Reports to: Dialysis Clinic Manager
Primary Purpose Of The Role
To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care. Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.
Key Responsibilities
- Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
- Ensures cleanliness and neatness of patient’s environment and stock room.
- Ensures cleaning of the isolation rooms is done when required.
- Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures.
- Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering.
- Serves, distributes and collects patient / visitors’ meals and refreshments.
- Arranges patient transport from Dialysis treatment.
- Attends to the restocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
- Monitors consumable stores and orders stock as required.
- Confirms delivery of stock, checks inventory and documentation.
- Performs stocktake when requested.
- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
- Orders and pack away linen.
- Assist in the collection of blood samples by pathology lab, help spin blood before collection.
- Participates in Quality Improvements activities as required by the Dialysis Clinic Manager.
- Ensures/promotes a secure, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
- Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
Competencies (attitude, Skills, Typical Qualifications & Experience)
Essential:
- Demonstrated organizational and problem-solving skills combined with the ability to work in a self-directed manner.
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
- Knowledge of Work Health and Safety as it relates to the role within the facility.
- Understanding of the Quality improvement process and risk management obligations.
- Demonstrated skills in food preparation and presentation.
- Basic office skills, including filing and answering telephone enquiries.
- Previous experience in patient assistant role.
- Basic computer literacy.
Desirable:
- Completion of a Patient Service Assistant Certificate or equivalent qualification.
- Demonstrated commitment to quality improvement initiatives.
- Effective communication skills, both written and verbal.
- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
- Team player.
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📌 Patient Services Assistant
🏢 Fresenius Medical Care
📍 Perth