Job Title: Technical Support Specialist
Description
The technical support specialist plays a critical role in delivering high-quality technical assistance to clients. This position requires strong technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Responsibilities
* Provide escalated technical support via telephone or email to clients with complex issues.
* Negotiate timeframes for solution implementation and update clients during resolution.
* Identify complex technical issues for escalation to senior staff or external vendors.
* Escalate process or project improvements to enhance product use and reduce call volume.
* Keep management informed of potential product, service, or training opportunities.
* Log and access technical solutions within a database, documenting all communications.
* Develop and maintain specialist knowledge in supported and associated products.
* Deliver training to helpdesk/IT support staff.
* Ensure compliance with health and safety obligations, reporting hazards and incidents.
Required Skills & Qualifications
* Broad understanding of desktop applications, systems administration, and network engineering.
* Strong knowledge of the organisation's technical environment and operating platforms.
* High-level specialist knowledge of supported products/applications.
* 1–2 years' technical support experience, with at least 1 year dedicated to specific applications/technologies.
* Strong service orientation and customer focus.
* Advanced problem analysis and problem-solving skills.
* Relevant tertiary qualifications and professional certifications (e.g., MCP, MCSE).
Benefits
This role offers a unique opportunity to work in a dynamic environment, develop your technical expertise, and make a meaningful contribution to the success of the organisation.
Application Details
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a technical support specialist?
* Do you hold Australian Security Clearance?
Information Technology
Cowandilla Adelaide SA
IT Support Assistant