About the Job
As an IT Support Specialist, you will play a vital role in providing technical support to staff onsite and remotely.
Main Responsibilities:
* Diagnose and resolve technical issues with Windows-based devices, Microsoft 365 applications, printers, and peripherals. This includes ensuring seamless operation of hardware and software components.
* Manage user accounts, permissions, and security within Microsoft 365. You will be responsible for configuring and maintaining access controls to prevent unauthorized access.
* Configure and maintain Meraki and UniFi network equipment to ensure optimal performance. This includes monitoring network activity and troubleshooting connectivity issues.
* Support the rollout and operation of Teams Calling and Twilio integrations. This involves working closely with stakeholders to ensure successful deployment and adoption.
* Monitor and troubleshoot network performance issues across multiple locations. You will work collaboratively with team members to identify and resolve issues promptly.
* Maintain accurate documentation of systems, processes, and technical resolutions. This includes creating knowledge base articles and updating internal wikis to facilitate knowledge sharing.
Required Skills and Qualifications:
* Experience in providing IT support in a business environment is essential. A strong understanding of Microsoft 365 administration, including Teams, Exchange Online, and SharePoint, is also required.
* Proficiency in Windows OS and Active Directory is necessary. Familiarity with networking fundamentals, such as LAN/WAN, DHCP, DNS, and VLANs, is also required.
* Hands-on experience with Meraki or UniFi networking solutions is preferred. Knowledge of other networking technologies, such as Cisco or Juniper, is also beneficial.
What We Offer:
* Daily Perks: freshly brewed coffee from our barista.
* Generous Discounts: employee and family & friends discounts on premium products.
* Family First: paid parental leave to support you through all stages of life.
* Career Growth: be part of a fast-growing, innovative company that values your professional development.
* Collaborative Culture: a supportive, values-driven team that celebrates passion, integrity, collaboration, and innovation.