Customer Service Coordinator Job Description
We are seeking a highly motivated and energetic Customer Service Coordinator to join our team. This full-time position will provide exceptional service to our customers in a prompt and professional manner on the phone, working cross-departmentally to research and resolve customer issues on the first call.
Responsibilities:
* Maintain high levels of coordination between service technicians, contractors, administration staff, customers and clients.
* Provide exceptional service to customers in a prompt and professional manner on the phone.
* Work cross-departmentally to research and resolve customer issues on the first call.
* Troubleshoot issues to implement resolutions and provide great customer experiences.
* Demonstrate excellent communication and interpersonal skills.
* Able to de-escalate calls.
* Administer client service and order information into computerized systems.
* Perform extensive research to understand customer problems and offer solutions.
* Be the primary point of contact for all incoming service, support and spare parts requests from internal and external customers.
* Identify opportunities in servicing processes and suggest solutions.
* Able to offer and sell relationship-building solutions as part of seamless integrated conversations.
* Provide regular feedback from customers to continue simplifying future experiences.
Requirements:
* At least 2 years previous call center or customer service experience.
* Excellent phone manner along with written and verbal communications skills.
* Excellent customer service skills and customer follow-up procedures.
* Be a methodical worker with great attention to detail.
* Ability to work in all support aspects of service delivery nationally, including issuing work orders, quotations and logging faults into information management systems.
* Be proactive, self-starter and reliable with an enthusiastic 'can-do' attitude.
* Knowledge of Microsoft Office Applications with Excel being essential.
* Able to demonstrate multi-tasking abilities, priority and time management in a team-work environment.
* An advantage would be knowledge in using Microsoft Dynamics.