Client Relations Executive (Night Shift)
Status : Full-Time (40 hours / week)
Schedule : 10:00 PM to 7:00 AM Philippine Standard Time (Mon-Fri)
Why choose Remote Staff?
100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
15 years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.
Competitive and negotiable compensation (depending on skill level & experience)
Private HMO Coverage for in-house employees from Day 1
Employee Events Online and Face-to-Face
- Terms and conditions apply.
Role Objective
The Client Relations Executive is responsible for building and maintaining strong, trusting relationships with clients, which include both Remote Workers and international businesses. The role ensures a low staff turnover rate by acting as a mediator between client representatives and Remote Workers. Managing a portfolio of at least 25 accounts, the Client Relations Executive proactively resolves conflicts, facilitates communication, and identifies opportunities for further staffing and business growth.
- Provide client support, including administrative assistance for the GES tracker.
- Oversee client onboarding to ensure smooth integration with Remote Staff services.
- Serve as a mediator in conflict resolution between clients and Remote Workers.
- Conduct periodic consultations, gather feedback, and perform analysis to improve relationships and service delivery.
- Manage retention strategies for Remote Workers, ensuring engagement and satisfaction.
- Identify staffing needs and pitch additional services or roles to clients.
- Promote client growth by upselling and cross-selling Remote Staff services.
- Preserve and strengthen long‑term relationships with clients and Remote Workers.
Qualifications
- Bachelor’s degree in Business Administration or a related field.
- Minimum of 2 years of relevant professional experience.
- Experience interacting with global clients.
- Preferred background in account management, relationship management, or business development.
- Strong communication skills and ability to work in a team setting.
- Has the necessary technical requirements to enable a work‑from‑home setup. Visit remotestaff.ph / faq for more info.
NOTE : This is an in‑house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients.
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