Join Mirvac's Digital team and play a key role in delivering seamless, high-quality technology support across the business. This is an 8-month fixed-term opportunity within a fast-paced, collaborative service desk environment.
About the role
As a Support Analyst, you'll provide hands‐on technical support to end users, ensuring issues are resolved quickly and effectively while delivering an exceptional customer experience. Working within an agile team, you'll support both office‐based and remote employees across a range of technologies and platforms.
Key responsibilities
* Deliver end-to-end support for incidents, service requests and problem management
* Provide face‐to‐face and remote support across offices, including floor walks
* Troubleshoot hardware, software, AV and desktop issues
* Manage user access, identity and permissions in line with policy
* Maintain accurate and timely updates through the ITSM system
* Support Microsoft Teams meetings and live events
* Escalate complex issues to Level 2/3 support teams
* Contribute to service improvement initiatives and team OKRs
About you
* 1–2 years' experience in a technical support or service desk role
* Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive etc.)
* Experience with Intune and desktop support (hardware, printers, AV)
* Exposure to Jira Service Management (or similar ITSM tools)
* Understanding of Active Directory, identity management and ITIL frameworks
* Strong problem‐solving skills with a proactive, solutions‐focused mindset
* Excellent communication skills and a customer‐first approach
Why join Mirvac?
* Be part of a collaborative and supportive Digital team
* Gain exposure to a modern, enterprise technology environment
* Work in a values‐led organisation with a strong focus on cultureCompetitive contract salary + paid after-hours support roster
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