Principal | Connecting Top Technology Talent – Digital, Data, Transformation
About the Role:
JS Careers is partnering with a well‑established, regulated organisation to appoint an IT Operations Manager to lead the day‑to‑day delivery, stability, and performance of core technology services.
This is an operational leadership role responsible for ensuring reliable service delivery across a multi‑site environment. You will oversee technology operations, manage critical incidents, and drive continuous improvement across ITIL‑aligned processes, while leading and developing a local technical team.
What you'll do
* Own day‑to‑day technology operations, ensuring stable, secure, and reliable services across multiple locations.
* Lead and support a technical operations team, providing clear direction, escalation support, and performance oversight.
* Take ownership of major incidents and outages, coordinating resolution efforts and maintaining clear stakeholder communication.
* Ensure ITIL‑aligned service operations across incident, service request, problem, and change management.
* Establish, document, and continuously improve operational policies, procedures, and standards.
* Monitor technology health including availability, performance, capacity, and fault management.
* Partner with internal stakeholders and external vendors to maintain service continuity and meet operational objectives.
* Produce operational reporting and act as the senior escalation point for critical service issues.
Success looks like
* Operational stability: consistent service availability, reduced incident volume, and predictable response times.
* Service maturity: clearly defined and embedded ITIL processes with strong documentation and governance.
* Team effectiveness: a capable, engaged team with clear accountability and development pathways.
* Stakeholder confidence: transparent communication and trusted escalation management.
* Continuous improvement: measurable uplift in service performance and operational efficiency.
What you bring
* 5+ years' experience in IT operations or infrastructure environments, including 3+ years in a leadership or management role.
* Strong background in service delivery, operational support, and stakeholder management.
* Solid understanding of networking and infrastructure concepts within enterprise environments.
* Hands‑on experience operating within ITIL frameworks (incident, problem, change, service request).
* Proven people leadership capability including mentoring, performance management, and recruitment.
* Strong communication skills with the ability to engage technical and non‑technical stakeholders.
* Willingness to be based in Darwin or relocate for the role.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Technology, Information and Media
Darwin, Northern Territory, Australia A$100,000.00‑A$120,000.00 3 months ago
#J-18808-Ljbffr