Company: TechInnovate Pty Ltd
Position: IT Support/Helpdesk Internship
Type: Internship
Internship Duration: 3 Months (20-30 hours per week)
Location: Williamstown Office
Are you passionate about technology and solving problems? Do you enjoy helping others and have strong communication skills? TechInnovate is offering an exciting opportunity for an Entry-Level IT Support / Helpdesk Intern to join our growing team.
About TechInnovate:
At TechInnovate, we are committed to driving innovation and delivering exceptional technology solutions. Our focus spans across IT support, digital systems, and advanced technology services. We take pride in developing future talent by offering practical experience, professional training, and mentorship.
Internship Overview:
As an IT Support / Helpdesk Intern, you will gain hands-on experience assisting end-users, troubleshooting technical issues, and supporting IT infrastructure. You will work alongside experienced professionals and receive full support and guidance throughout your internship.
Key Responsibilities:
- Provide first-level technical support to clients and staff
- Troubleshoot hardware, software, and network-related issues
- Respond to service desk tickets and document solutions
- Assist in the setup and configuration of desktops, laptops, printers, and other peripherals
- Perform routine maintenance and updates on systems
- Deliver support both remotely and on-site (travel may be required)
- Maintain a positive and professional approach in all client interactions
What We Offer:
- Comprehensive training and mentorship
- Exposure to real-world IT support environments
- A collaborative and supportive work culture
- Opportunities for skill development and networking
- Currently the Internship is not paid, but there is a possibility of a paid role upon successful completion
Qualifications:
- Bachelor's degree in Computer Science or Information Technology.
- Strong communication and interpersonal skills
- Previous customer service experience is highly regarded
- Willingness to learn and a problem-solving mindset
- Basic understanding of computer systems and troubleshooting
- Ability to work both independently and as part of a team
- A valid driver’s license and access to a car is essential
How to Apply:
Please apply directly through Indeed. If you have any relevant personal or academic IT projects you would like to share, feel free to email them to careers@techinnovate.com.au
TechInnovate is an equal opportunity employer. We welcome applications from candidates of all backgrounds. Join us and start your journey in IT support with a company that values innovation and growth!
Job Type: Internship
Contract length: 3 months
Benefits:
- Employee mentoring program
- Professional development assistance
- Travel reimbursement
Ability to commute/relocate:
- Williamstown North VIC 3016: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What motivated you to apply for this Internship, and how do you see it helping you achieve your career goals?
- Do you have any prior experience in IT field? If no, what self study have you completed to gain industry experience?
- Do you have a stable part time job to sustain yourself during the course of this internship?
Work Authorisation:
- Australia (Required)
Work Location: In person