This position can be based in Adelaide, Brisbane, Canberra, Melbourne or Sydney.
Position Overview
Working closely with the Director and Assistant Director, UCC, the UC Specialist will be responsible for providing comprehensive technical support, both within daily operations and projects. This role will also act as an escalation point for the IT Service Desk, and other teams such as Infrastructure and Digital Practice in supporting various technologies relating to video conferencing, cloud calling, digital signage, etc. Additionally, this role will also manage escalations through to external vendors and collaborate closely with other business areas and teams.
Duties and Responsibilities
* Take ownership of issues related to Unified Communications & Collaboration products and services: Including but not limited to:
o Webex Calling
o MS Teams
o Video conference hardware (Codecs, DSP, Controllers, etc)
o Digital Signage
* Act as an escalation point for the IT Service Desk, VIQ and Infrastructure providing advice and coordinating the resolution of technical issues from escalation through to resolution.
* Raise support cases with external support teams such as Cisco TAC, Microsoft Support, 3rd party integrators.
* Provide technical support ensuring smooth implementation and execution of tasks.
* Assist in managing and coordinating the delivery of assigned related projects, including but not limited to timelines, registry access, infrastructure requirements and building owner approvals.
* Organise procurement of hardware and services, obtaining business requirements, drafting procurement plans, tracking tasks and managing vendors.
* Develop and maintain comprehensive documentation including processes and technical information.
* Provide information to internal and external stakeholders for UC related work.
* Provide support in managing ad hoc projects and deliverables within IT.
* Collaborate with key stakeholders across all jurisdictions to meet organisational goals.
* Stay on top of technology trends and how these technologies can be adapted within the Court environment to benefit court operations.
Whilst previous experience working in an Audio Visual/Videoconferencing environment is preferred, the core competencies of this role include strong technical problem-solving skills, organisational and coordination skills, relationship management and stakeholder engagement. Strong background with Cisco collaboration endpoints, infrastructure, and platforms is highly desirable.
Selection Criteria
1. Demonstrated technical expertise in Unified Communications and Collaboration technologies
Proven experience supporting and administering UC platforms such as Webex Meetings, Webex Calling, Webex Contact Centre, Microsoft Teams, video-conferencing hardware (codecs, DSPs, controllers), and digital signage solutions. Ability to troubleshoot complex technical issues, implement solutions, and ensure reliable service delivery across diverse environments.
2. Strong problem solving and escalation management capabilities
Ability to act as a senior escalation point for Service Desk and internal technical teams, providing advanced diagnostic support, coordinating resolution activities, and managing escalations through to external vendors such as Cisco TAC, Microsoft Support, and third-party AV integrators.
3. Experience coordinating and delivering technology projects
Demonstrated capability to support and coordinate UC related projects, including managing timelines, infrastructure requirements, stakeholder engagement, procurement activities, and vendor management. Ability to ensure smooth implementation and execution of technical deliverables.
4. High-level communication, documentation, and stakeholder engagement skills
Strong ability to communicate technical information clearly to both technical and nontechnical stakeholders, maintain comprehensive documentation, and collaborate effectively across multiple business areas and jurisdictions. Proven relationship building skills to support organisational goals.
5. Ability to work proactively, stay organised, and adapt to emerging technologies
Strong organisational skills with the ability to manage competing priorities, maintain attention to detail, and deliver outcomes in a dynamic environment. Commitment to staying current with technology trends and identifying opportunities to enhance UC capabilities within the organisation.
Applications close on Wednesday 25 March 2026 at 11:30pm AEDT.
Contact Officer
For more information, please contact Rob Southwell, Director, UCC via email: Rob.Southwell@fedcourt.gov.au.
Diversity and Inclusion
Federal Court Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability.
First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.
Federal Court Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
Employment with the Court is subject to the conditions prescribed in the Public Service Act 1999, and the following:
* Australian citizenship – the successful applicant must hold Australian citizenship.
* Security and character clearance – the successful applicant must satisfy a Police Records Check and may also be required to complete security clearances during the course of their employment.
* Successful applicants engaged into the APS will be subject to a probation period.
Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply but note that they cannot be engaged until their redundancy benefit period has expired.
How to Apply
To apply for this position, you will need to submit an application through the Federal Court's website (www.fedcourt.gov.au). Click on the "apply now" button next to the vacancy and follow the steps to submit your application.
As part of your application, you will be required to submit a written response to the selection criteria listed in the position description (maximum word limit 1500). Please ensure this document is attached before submitting your application.
If you have any issues with applying, please email recruitment@fedcourt.gov.au.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply
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