About this role, we are seeking a customer service professional to join our IT Service Desk team. As an IT Support Specialist, you will be responsible for providing technical assistance to colleagues via various communication channels.
Key responsibilities include:
* Provide technical support to CBA colleagues
* Log, track, and resolve technical issues in a timely manner
* Escalate complex issues to appropriate technical teams
* Deliver excellent customer service to colleagues
Requirements include:
* Proven experience in a Service Desk or IT support leadership role
* Strong technical troubleshooting skills with the ability to assist team members in resolving issues
* Familiarity with ITIL principles and service management best practices (preferred)
This is an excellent opportunity to develop your technical skills and deliver exceptional customer service. You will work collaboratively with our team to provide timely and effective support to our colleagues.