Position Purpose
The Compliance Support Officer plays a vital role in supporting safe, high-quality fertility care. By maintaining quality documentation, credentialing, licences and audit readiness, this role ensures clinicians, counsellors and laboratory teams can focus on what matters most—supporting patients with confidence and care. Working closely with the national Compliance team, the role provides exposure to accreditation, quality systems and continuous improvement across multiple sites.
Key Responsibilities
* Maintain accurate document control within the Quality Management System (QMS)
* Coordinate scheduled document reviews and manage master registers
* Publish, archive and communicate updates to policies and procedures
* Monitor immunisation and credentialing records for staff and practitioners
* Coordinate RTAC licences, certifications and audit preparation
* Support RTAC audit logistics, evidence collation and follow-up actions
* Maintain registers for third-party practitioners and compliance activities
* Coordinate electrical test and tag programs across sites
* Provide administrative support to the Safety Committee>li>
* Prepare compliance reports, dashboards and registers
* Support continuous improvement initiatives and action tracking
* Build respectful, collaborative relationships across clinical and corporate teams
What we are looking for?
* Experience in compliance, quality administration or health service support, with strong attention to detail
* Demonstrated document control and record-keeping experience, ideally within a QMS
* Understanding of healthcare accreditation and risk principles (e.g. RTAC or ISO-aligned systems)
* Clear, professional communication skills with a respectful, solutions-focused approach
* Strong Microsoft Office skills and ability to learn compliance systems quickly
Why Join City Fertility?
At City Fertility, you'll join a progressive, people-centred organisation that values innovation, integrity, and impact. We offer:
* A supportive, inclusive workplace culture
* Opportunities for professional growth and development
* The chance to make meaningful difference in patients' lives
* Access to global expertise through the CHA IVF network
Ready to Apply?
If you are ready to lead operational excellence and help shape the future of fertility care, we would love to hear from you.
Click 'Apply' and submit your resume and cover letter (including contact details for two referees) today. All candidates will be reviewed as received.
Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/
City Fertility is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute. Regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion - we welcome you to be part of our progressive and supportive team.
* An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
* Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
* All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.
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