Communication and engagement officer (canberra)

Posted: 10/02/2025

Closing Date: 24/02/2025

Job Type: Contract

Location: Canberra

Job Category: Banking and Financial Services, Insurance & Superannuation

My recent role

As the Communication and Engagement Officer, you will be key in crafting and supporting external communication strategies and promotional assets, with a particular focus on engaging the Australian Public Service (APS) Sector. Passionate about reframing the superannuation journey mindset of our customer, you will consider the delivery of end‐to‐end engagement from a retention and acquisition standpoint.

Responsibilities

• Identifying and leveraging opportunities to enhance engagement levels through Employer Sponsored events, while also driving customer retention and acquisition
• Crafting and delivering promotional campaigns to support business objectives
• Customising engagement content using the CSC education framework, ensuring it meets employer needs across various formats
• Building and maintaining positive relationships
• Supporting and enhancing customer engagement initiatives to improve overall experience and satisfaction
• Preparing reports, papers, briefs, and other documentation as required

Desired Skills and Experience

• You must be an Australian Citizen to be eligible for this position
• Relevant qualifications or experience in a similar role
• Understanding of the superannuation industry, particularly accumulation schemes, is highly regarded
• A proactive and strategic approach to customer engagement and retention
• Exceptional communication and interpersonal skills to build trust and maintain effective relationships
• Demonstrated high level computer literacy with Microsoft Office suite products and the ability to use various systems, tech tools, databases (CRM) and design software such as Adobe Express and Canva
• Strong analytical skills to interpret client data and derive actionable insights
• Demonstrated ability to plan, prioritise and organise a range of tasks in a high‐volume, fast‐paced work environment with the mindset to meet deadlines and targets
• Self‐motivated with a proactive attitude towards identifying opportunities and solving challenges
• Copywriting skills, highly advantageous

CSC's Core Competencies

• Delivering results and meeting customer expectations
• Working with People
• Adapting and Responding to Change
• Deciding and Initiating Action
• Analysing
• Commercial and Strategic Thinking

What you'll get in return

• 12‐month Randstad contract with possible extension
• Opportunity to lead change within CSC while thriving in a fast‐paced environment
• Chance to collaborate on strategic initiatives across the business and develop strong working relationships with colleagues. Creativity and innovative thinking are encouraged by management
• Ability to work from home with flexible working arrangements / work from home full time