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MadAppGang is a custom development company headquartered in Sydney, Australia.
It was founded by an experienced software engineer, Jack Rudenko, in 2011. We have outsourcing, outstaffing and our own projects.
MadAppGang’s engineering culture is focused on development and work, not bullshit and bureaucracy. Our company was created by engineers for engineers to work with maximum efficiency and pleasure in a team with cool professionals. The company’s culture is based on Rework and Remote from 37Signals.
Our team
The development team is distributed and works remotely from different parts of the world. It consists of 40 amazing people: a founder/CTO, CEO, backend, frontend, mobile developers, an Art director, a UX/UI designer, DevOps engineers, a QA engineer, and Project managers.
The team is mostly Russian-speaking, but we are moving towards diversity now.
Our projects
We develop digital products for the web, mobile and cloud. Years of experience and numerous projects with clients of different calibre from all around the globe give us the ability to tailor digital solutions that are a perfect balance between complexity, delivery time and cost. Over the past decade, we`ve built dozens of solutions for the fintech, energy, healthcare, fitness, transportation, and food industries.
All our projects are international (Europe, Middle East, Asia and Australia). Therefore, our first language of communication is English.
About the project
Currently, we are looking for a Customer Technical Support for our client, the Australian company Evergen. This role is hybrid in Newcastle.
Evergen is a futuristic project in ecology which will definitely change the world for the better. This is a start-up of a large Australian energy company.
The product optimizes the operation of solar and battery systems, allows homeowners to manage their system and control energy costs and environmental impact, to sell and buy solar energy depending on tariffs (kind of trading).
Smart technology provides more rational use of energy by orchestrating a large fleet of batteries and creating virtual power plants. This guarantees a fault-tolerant and decentralized energy system of the future.
The goal is to get rid of coal-fired power plants in 10 countries, accelerating the world’s transition to renewable energy. Evergen’s partners — Tesla, LG, SolarEdge, etc.
Green projects are always cool, right? Products like this make the world a little better, cleaner and greener :)
Skills
* You are the most helpful person in the room, and understand that your job is to make your team look good not for your team to make you look good.
* You consider your self to be a relatively technical person (see bonus skills).
* You are a fast learner.
* You are good at managing your own priorities and everyone else's priorities.
* You are amazing at working with other team members and getting them to help you solve problems for our customers on the fly.
* You have worked in support roles before and value not just great, but, amazing support!
* You are great at talking with people as well as clearly articulating yourself through email and chat communication platforms.
Bonus Skills:
* Familiar with HubSpot CRM.
* Willing to learn new technologies, read and write API documentation, and apply your skills in a professional manner.
* Knowledge about cloud / SAAS technologies.
* Experience with Databases (mSQL, MongoDB).
* Experience with programming & data structures (python, C#).
* Agile / sprint methodology.
* Bachelor of IT.
* Bachelor of Computer Science.
* You can be thrown into any situation and know that you will succeed.
* You understand or have background with solar and battery customer support.
Responsibilities:
* Provide exceptional customer support by ensuring customer enquiries are responded to as quickly as possible, whilst maintaining a fun loving, helpful nature.
* Provide battery systems performance analysis and assist in technical troubleshooting (DW, we will help with training on the how).
* Work closely with tier 2 and tier 3 support to ensure customers get the help they need on a range of complex issues.
* Keep our CRM up to date and keep excellent notes on customers.
* Develop and continually refine customer experience processes and systems together with tier 2 and tier 3 support squads.
* Assist in other administrative duties to benefit and add value to the Evergen team
* If you nail this role you will have the opportunity to progress into other roles.
Tools we use:
* Jira and Notion for task management.
* G Suite for communication and documentation.
* Loom for efficient information sharing.
* Slack for internal messaging.
* Technologies such as Node, Typescript, GoLang, C#, and Python for development.
* Cloud technologies including AWS, MongoDB, ElasticSearch, Redis, and Kafka for our platform architecture.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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