Rabobank Overview
Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long‑term value for clients. Our commitment to our employees & clients is at the heart of everything we do.
Rabobank’s Australian Operations departments is a dynamic & integral part of our business, encompassing teams such as Payments, Settlements, Reconciliations, Regional Call Centre, Client Regulatory Reporting & Business Improvement. The department handles the manual processing of payments & settlements totalling billions of dollars.
We are currently seeking a General Manager, Operations Australia to join our team in Sydney due to an internal movement. This senior management role will collaborate closely with Rabobank Australia’s Executive Team & the COO Domain’s leadership team to support & achieve the bank’s strategic & operational objectives.
As the General Manager, Operations Australia, you will be designated as a Responsible Manager under RG146 & will hold delegated accountabilities under the FAR regime.
Key Role Accountabilities
* Strategy, Planning & Execution:
o Oversee the Operations budget & allocate resources to ensure the COO Domain Performance Dashboard targets are met
o Develop & implement short, medium & long‑term Operations strategies aligned with global & local requirements to best service the business in Australia
o Collaborate with product teams to define & deliver the payments strategic roadmap across all business lines
o Actively participate in global, regional & local meetings / conferences as required
* Customer Service:
o Identify customer & business needs & develop appropriate operational solutions
o Establish & monitor SLAs, measuring service delivery against KPIs for stakeholders & customers (e.g. Net Promoter Score)
o Implement a waterfall /dashboard approach to ensure key operational requirements, risks & controls are identified, monitored & reported at all levels
* Governance, Control & Risk Management:
o Partner with the Head of First Line Risk & Security, Operational Risk, Compliance & Internal Audit to ensure Operations has a robust operating control environment
o Champion risk awareness across all areas of Operations
o Manage the Business Continuity & critical process resilience requirements of Operations
o Prepare reports & papers for the Board, Committees, & Executives as required
* Leadership:
o Lead the Operations team (approximately 60 direct & indirect reports), ensuring staff are well‑equipped & trained
o Foster collaboration & alignment between departments to deliver high‑quality service & outcomes to stakeholders
o Build on the talent management & resourcing strategies to meet team objectives
o Cultivate a culture of trust, open feedback, & inclusivity encouraging diverse thought & ongoing leadership development
* Operational Excellence & Innovation:
o Reduce inefficiencies & rework by increasing knowledge through coaching
o Work with LEAN/Six Sigma SMEs to establish, maintain, & improve best practice processes, driving efficiencies & reporting on ROI quarterly
o Challenge the norm through continual reassessment of processes, create a culture of continuous improvement
To be Successful in the Role, You Will Have:
* 15+ years’ experience in banking & finance, with a robust focus on operations
* Proven experience in senior management positions including holding a Responsible Manager role under RG 146
* A track record in building & motivating customer focused teams
* Experience managing large teams of 50 or more people
* Excellent written, verbal communication & negotiation skills
* Strong interpersonal & stakeholder management skills, with the ability to collaborate & influence at all levels, including Board, Executive, & Senior Management
* A deep understanding of risk management within the financial services industry & related regulatory standards (Basel, APRA & Reserve Bank of New Zealand Standards)
* Strong commercial, business & strategic acumen
Our Values
Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.
Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.
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