Job Title:
Guest Service Agent
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. We are seeking an individual who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.
Key Responsibilities:
* Communicate effectively with guests and colleagues to ensure cohesive collaboration and exceed customer expectations
* Conquer challenges alongside guests, transforming dilemmas into success stories and providing personalized solutions
* Promote hotel amenities and services by having a deep understanding of products and offerings
* Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
* Display proficiency in accurately handling reservations and managing guest accounts
Requirements:
Innovative approach to exceeding customer service expectations
Skilled at collaborating within teams, as well as working independently
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in both written and verbal communication
Previous experience in hotel front desk operations is a valuable asset
Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
About Us:
We are committed to providing a unique and memorable experience for our guests. If you are passionate about delivering exceptional customer service and creating lasting impressions, we encourage you to apply for this exciting opportunity.