Customer Service and Sales Consultant
This is an exciting opportunity to join our iconic team at Telstra. As a Customer Service and Sales Consultant, you will be the trusted expert who helps customers find tech solutions that enhance their lives.
Key Responsibilities:
* Deliver exceptional customer experiences by helping customers find the right products and services to suit their needs.
* Be the go-to tech expert by staying up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and excel by using consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and contribute by working closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
You will have the opportunity to work in a dynamic environment that values diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences.
What You'll Need:
* Great communication skills: natural at connecting with people and making their day better.
* Solution-oriented approach: enjoy thinking on your feet and tailoring solutions for each customer.
* Sales drive: motivated to achieve (and exceed) sales targets and KPIs.
* Passion for learning: eager to grow and develop skills in a dynamic environment.
* Resilience and positivity: can-do attitude, even when things get busy.
* Customer-facing experience: previous experience is a plus but not required – bring your enthusiasm and we'll teach you the rest.
Benefits:
* Hourly rate: competitive pay with opportunities for growth.
* Penalty rates: additional compensation for weekday hours worked after 6 PM, Saturday, Sunday, and public holidays.
* Variable remuneration: eligibility, calculation, and payment governed by the plan's rules.
* First two months guaranteed during training.
* Generous discounts: 30% off Telstra services and offers from 240+ partners.
* Leave options: 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and up to four weeks additional leave purchase.
* Training and career growth: 17,000+ learning programs, Future Ready program.
* Flexible working hours and parental leave flexibility.
* Monthly performance rewards and recognition programs.
* Diverse and inclusive culture.