We're seeking a skilled Service Desk Agent to join our dynamic team.
Key Responsibilities
* Respond to customer inquiries via phone and email for level 1 technical support
* Work within established Service Level Agreements and Key Performance Indicators (KPIs)
* Proactively problem solve and troubleshoot customer issues
* Multitask and prioritize tasks effectively
Job Description
Datacom works with organisations and communities across Australia to make a difference in people's lives. Our Service Desk Agents play a critical role in helping customers achieve their goals.
No two days are the same as you'll be working on various projects, collaborating with colleagues and escalating complex issues to higher-level teams when necessary.
To succeed in this role, you'll need strong analytical skills, attention to detail and effective communication abilities.
Required Skills and Qualifications
You'll require:
* Excellent problem-solving and analytical skills
* Able to multitask and work in a fast-paced environment
* Strong communication and interpersonal skills
* Familiarity with IT service management principles
In return, we offer a comprehensive training program, opportunities for career growth and development, and a collaborative work environment that values diversity and inclusion.
Why Join Us?
At Datacom, we pride ourselves on delivering exceptional customer experiences. As a Service Desk Agent, you'll have the opportunity to make a real impact and contribute to the success of our organisation.
Our employees enjoy a range of benefits, including flexible work arrangements, professional development opportunities and access to cutting-edge technology.
What We Offer
We provide:
* A supportive and inclusive work environment
* Ongoing training and development opportunities
* Competitive salary and benefits package
* Opportunities for career advancement and professional growth