Customer Service Associate
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We are seeking a skilled and passionate Customer Service Associate to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, fostering a positive shopping experience, and supporting new and expectant parents on their journey.
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About the Role:
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* You will connect with and understand the needs of new and expectant parents, providing personalized assistance and product recommendations.
* You will guide customers through product features and benefits, ensuring they make informed choices.
* You will maintain accurate stock levels and ensure the store is well-presented and organized.
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About You:
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* You're a proactive and approachable individual who thrives in a fast-paced retail environment.
* You have a genuine passion for helping others and delivering exceptional customer service.
* You bring prior customer service experience, the ability to work in a fast-paced environment, high standards in customer service and store presentation, and proficiency in calming irate customers and resolving issues with empathy and professionalism.
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The Perks & Benefits:
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* A supportive, friendly team culture that celebrates wins and supports your goals.
* Paid parental leave to support you and your family.
* Training pathways to support your growth and career development.
* Employee Assistance Program for your wellbeing.
* Generous team discounts.