Role Overview
Join us on this exciting growth journey! This role sits in our Business Direct Small Business team that's doubling down on customer obsession and supporting our colleagues. The role is based in Wollongong, NSW and focuses on small business lending requests up to $2 million and home lending up to $3 million.
Responsibilities
* Keep things simple while managing small business lending requests up to $2 million, and home lending up to $3 million.
* Move with speed to grow revenue and drive customer advocacy.
* Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.
* Own by understanding our customers' needs to provide tailored holistic banking solutions.
* Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.
Qualifications
* Motivation to build genuine personal connections with customers, empowering them to feel confident and bring their business dreams to life.
* Lending experience in business banking or retail banking.
* Agribusiness experience will be highly regarded.
* Excellent understanding of the SME Market.
* Strong customer and relationship management.
* Problem solving, critical thinking, and negotiation skills.
Commitment to Diversity
We know that our people make us who we are. We commit to equitable, inclusive environment where diverse backgrounds are celebrated.
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