Two of Australia telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited.
TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, ii Net, Internode, Lebara, AAPT and Felix.
TPG Telecom is the second largest telecommunications company listed on the ASX.Role Purpose & EnvironmentAs a Product Owner you will help drive and shape the direction of our customer platforms across TPG Telecom brands.
Reporting into the Principal Product Owner you will help define the product strategy and roadmap in line with the overarching Customer Operations and Shared Services strategy.
To achieve this, you will collaborate with various business stakeholders to understand customer and business pain points, propose various ways to resolve the problems with new features or process improvements, and articulate the value it will bring to customers and business.
With a strong sense of platform ownership, you will be a virtual leader empowering and inspiring cross-functional delivery teams with clear objectives and benefits to deliver a seamless customer experience.
By having a customer-centric and data-driven mindset you will assist in effective prioritisation and roadmap.ResponsibilitiesWe are a dynamic business - this brings new opportunities for our customers and our people.
Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG.
Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.Scope and shape platform initiatives, working with various stakeholders and delivery teamsBreak down complex problems and articulate its impacts to customers and businessStay on top of initiatives and business milestones that could impact business KPIsAssist leadership with decision making by presenting end to end customer/end user impacts and various solution proposals in concise business languagePartner with Service Designers to stay on top of customer needs and best practicesUse various analytic tools to quantify value, track KPIs and the success of initiativesMonitor platform long term performance against KPIs and target strategic outcomesWork closely with operational and support teams to understand root cause for repeat incident and defects as input into strategic solutionsProvide above inputs to backlog, forecasts and initiative planning and prioritisationRequired knowledge and experience3+ years of analyst or product ownership experience in a fast-paced service industry or organisationStrong communication, stakeholder management and proven facilitation skills across large cross-functional teamsExperience in balancing priorities in a complex environment, working with multiple stakeholders, tools, brands and user channelsExperience with customer behaviour data in contact centres or digital platformsProven experience of data driven decision making to achieve targets and KPIsAbility to work with ambiguity and uncertaintyDesired knowledge & experienceExperience in a digital transformation environmentExperience in online, mobile app or CRM platform performanceComfortable using various analytics toolsDegree qualified in business or marketing