Sales and Business Development Role
As a Telephone Sales Representative, you will be the voice of our organization, handling inbound calls from potential customers in response to promotional campaigns or member needs.
Your Responsibilities Will Include
* Handling new customer enquiries and membership applications.
* Providing clear, non-technical answers to enquiries.
* Maintaining confidentiality and accuracy of customer information.
* Adhering to call quality standards and delivering First Call Resolution (FCR).
* Verifying customer identity and complying with regulatory requirements.
* Analyzing individual reporting on campaign progress and results with the Sales Team Leader.
* Establishing action plans to increase conversion rates.
About You
We are looking for someone who is dedicated to delivering a high level of service in all interactions with our members and staff.
The Ideal Candidate Will
* Have excellent communication skills and a friendly, professional demeanor.
* Be able to handle calls efficiently and effectively, providing accurate information.
* Be committed to maintaining confidentiality and accuracy of customer information.
* Be able to analyze and report on campaign progress and results.
* Be proactive in establishing action plans to improve conversion rates.
If you are passionate about sales and customer service, we would love to hear from you
Benefits
We offer a range of benefits to support your personal wellbeing journey, including:
* 50% subsidy on health insurance
* 18 weeks of parental leave for all new parents
* Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
* Discounts on our products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Culture & Benefits
We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. We believe in lifelong learning and provide opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Skills
We'll empower you with the necessary skills and tools to succeed in this role. The ideal candidate will have excellent communication skills, be able to handle calls efficiently and effectively, and be committed to delivering a high level of service in all interactions with our members and staff. If you are passionate about sales and customer service, we would love to hear from you.