Are you a customer support enthusiast with excellent communication skills and basic reading comprehension? Do you have experience working in a fast-paced environment, resolving escalated customer complaints and processing high volumes of inbound calls?
About This Role:
* This remote position requires a dedicated individual to provide exceptional customer support by resolving complex issues and addressing customer inquiries.
* The ideal candidate will possess strong negotiation skills to collaborate with internal departments and find alternative solutions for customers.
Requirements:
* A high school diploma or equivalent combination of education and experience is required.
* Prior clerical experience is preferred but not necessary.
The work schedule may vary based on business needs, including Saturdays. As a remote employee, flexibility and self-motivation are essential to success in this role.
We offer the opportunity to work from home, negotiate warranty options with manufacturers, and utilize software like Storis and Ring Central Phone System.
This job requires proficiency in Microsoft Office and effective communication skills to interact with customers and internal teams.