After Sales Specialist – Hot Water & HVAC page is loaded## After Sales Specialist – Hot Water & HVAClocations: VIC - Dandenong South - 25-29 Carter Waytime type: Full timeposted on: Posted Todaytime left to apply: End Date: 22 April 2026 (27 days left to apply)job requisition id: R-00028686After Sales Specialist – Hot Water & HVACJoin Reece as an After Sales Specialist and become the technical backbone for our exclusive brands — including Thermann, Kaden, and MyZone — supporting our Customer Care team, branches, and end users.**Why join Reece as an After Sales Specialist:*** Step off the tools and into a professional office/test‐lab environment* Use your trade experience to solve complex technical issues without the physical demands* Play a key role in product quality, testing, and continuous improvement* Support our Customer Care team, branches, and customers with industry‐leading technical expertise* Influence the performance of our exclusive product ranges and help shape new products coming to market* Be part of a growing, supportive team with genuine development pathways**What you'll be doing:*** Provide technical support for hot water and HVAC products across our network* Assist Customer Care with escalated technical cases* Work hands‐on in our test lab to assess product failures and identify root causes* Support product testing, troubleshooting documentation, and training materials* Engage with suppliers to resolve product quality issues* Help ensure our product ranges remain best‐in‐class through insights and continuous improvement**What you'll require:*** Plumbing licence with Gas fitting license – Required* ARC RHL – Restricted Split System Installation & Decommissioning – Required* Type A Gas Appliance Servicing Licence - Preferred* Disconnect/Reconnect Electrical Licence (D/R) - Preferred**More about you:**This is ideal for a seasoned technician who wants to stay close to the trade — but without being on the tools all week. If you enjoy problem‐solving, improving products, supporting others, and using your expertise in a broader business context, you'll thrive here. You'll also have experience with:* Hot water servicing (gas, electric, heat pump)* Air‐conditioning/split system installation and servicing* Strong diagnostic and problem‐solving skills* Confidence communicating technical information clearly* A customer‐first mindset and willingness to support our internal teams and customers* Ability to work independently while contributing to a collaborative team**If this sounds like you, apply now!**Reece is more than a workplace—it's where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you're working in our branches, showrooms, or support centre, you'll be part of a team committed to professional growth and delivering world-class solutions.#J-18808-Ljbffr