Introduction:
Are you passionate about aged care and want to work with other like-minded people?
We are seeking a warm, organised, and customer-focused Reception/Administration Assistant to join our residential aged care team. Reporting to the Administration Team Leader, this role is the welcoming face of our facility and plays a key part in creating a positive, respectful, and person-centred environment for residents, families, visitors, and staff.
If you enjoy working in a fast-paced environment where no two days are the same—and where your work genuinely makes a difference—this could be the role for you.
Coolibah Care has been the aged care provider of choice in the Peel region for over 50 years. We are an independent not-for-profit organisation, offering a range of services including residential care, independent living, home services, respite and day care.
What we can offer you:
At Coolibah Care', we are committed to providing a supportive and rewarding work environment for our employees.
* Salary - competitive salary and generous salary packing of up to $15,900 per year. This allows you to pay your expenses from your salary before tax which increases your take home pay
* Ongoing training and development opportunities
* Culture - a flexible, diverse and inclusive working environment with the opportunity to truly to make a difference in someone's life everyday
* Reward and Recognition Platform - rewarding our employees who go above and above and also have access to a range of discounts.
* Staff benefits - 20% staff discount on Gym and Aqua memberships at Mandurah Aquatic and Recreation Centre
* Hours - Flexible work hours to maintain a healthy work-life balance.
* Great Central Mandurah location and Free Parking
Coolibah Care is an equal opportunity employer. Applicants from diverse backgrounds, such as Indigenous people, people with disabilities or individuals from different cultural backgrounds are encouraged to apply.
Applications for this position are open until a suitable pool of candidates is received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible.
Description: About the Role
As the first point of contact, you will provide high-quality reception and administrative support while ensuring every interaction is handled with empathy, dignity, and professionalism. You will also support the smooth day-to-day operations of the facility through a variety of administrative and coordination tasks. In addition, you will play a key role in supporting clinical governance by extracting and compiling reporting information from software systems, ensuring accurate data is available to inform decision-making and uphold quality care standards.
This is a part- time role working 4 days per week 9am to 1.30pm and duties include:
* Reporting & clinical governance support: Extract and compile reporting information from software systems to support clinical governance, compliance, and informed decision-making.
* Front desk & customer service: Welcome residents, families, and visitors; manage calls, emails, enquiries, and visitor access.
* Coordination tasks: Schedule appointments (e.g. hairdressing), organise meetings/events, and liaise with contractors.
* Administrative support: Prepare documents, manage filing and records, maintain systems, and assist the clinical team.
* Operational duties: Handle mail, order supplies, process payments and lunch orders, and keep reception organised.
* Communication & teamwork: Work collaboratively with staff, residents, and families to ensure smooth operations.
* Compliance & improvement: Follow policies, maintain confidentiality, support reporting, and contribute to continuous improvement.
What you need to be successful in this role Essential
* Certificate III in Administration (or equivalent experience)
* Minimum 2 years' experience in a busy reception/administration role
* Strong Microsoft Office skills (Word, Excel, Outlook)
* Excellent communication and interpersonal skills
* Strong organisational and time management abilities
* Ability to manage multiple priorities with accuracy
* Commitment to confidentiality and privacy
* Experience handling payments and basic financial transactions
* Current National Police Clearance (or willingness to obtain)
Desirable
* Experience in aged care or healthcare environment
* Knowledge of aged care systems and processes
* COVID-19 and Influenza vaccinations (highly recommended)
#J-18808-Ljbffr