DFP Recruitment are recruiting for an experienced Shared Services Support Officer to join a fast-paced contact centre environment on a short-term contract based in Grafton.
Location: Grafton
Contract: 16 February 2026 – 31 March 2026 (no extension)
Hours: 35 hours per week
Work Type: Full-time onsite (Monday–Friday)
Rate: $37.13 hourly + Super.
The Opportunity
We're seeking a Shared Services Support Officer to join a fast‐paced, multi‐channel contact centre environment on a short‐term contract. This role supports internal customers by delivering Tier 0/1 services and resolving enquiries at first contact.
You'll work across phone, live chat, and ServiceNow, handling a high volume of enquiries while maintaining strong customer service and compliance with policies and procedures.
Key Responsibilities
* Respond to customer enquiries across multiple channels
* Resolve issues at first contact wherever possible
* Process transactions accurately using defined systems and procedures
* Escalate complex matters and keep customers informed
* Meet individual KPIs and contribute to team performance
What You'll Bring
* Strong customer service and communication skills
* Ability to adapt quickly and learn new systems and processes
* Experience working across multiple computer‐based systems
* Confidence managing high‐volume enquiries in a contact centre or similar environment
* Ownership mindset with a focus on quality and customer experience
Why Apply?
* Immediate start contract
* Stable Monday–Friday hours
* Supportive team environment
* Ideal for candidates with contact centre or shared services experience
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or email Zoe Eagles at zeagles@dfp.com.au for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
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