Job Description
Support vital healthcare delivery across Western Australia by coordinating clinical operations and administrative tasks for our remote health clinics. As a key member of the team, you will work closely with doctors, nurses, and leadership to ensure smooth clinical workflows, Medicare compliance, and effective logistics management.
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Key Responsibilities
* Coordinate clinical follow-up tasks, patient recalls, and proactive care outreach
* Manage clinician rosters, inboxes, and clinic schedules
* Oversee stock control and procurement of clinical supplies
* Ensure compliance with Medicare billing, including MBS items
* Support data collection, reporting, and patient experience feedback
* Act as the go-to contact for remote teams requiring coordination and support
* Contribute to service improvement projects and SharePoint resource management
What We're Looking For
Essential Requirements
* Experience in health service administration, ideally in primary care or remote settings
* Strong knowledge of clinical workflows and general practice operations
* Familiarity with practice management systems (e.g. MMEx, Communicare, Best Practice)
* Excellent organisational and time management skills
* High attention to detail and a proactive problem solver
* Collaborative and supportive communication style
* Culturally aware and committed to person-centred care
Desirable Requirements
* Experience working with Aboriginal Community Controlled Health Organisations
* Understanding of Medicare billing processes and chronic disease management plans
* Knowledge of inventory and logistics in clinical settings
Benefits
* Permanent, full-time role
* Salary packaging – up to $15,900 p.a. for everyday expenses and up to $2,650 p.a. on meals and entertainment
* Novated lease options
* Hybrid work environment and flexible hours (including work from home)
* Free parking
* Purpose-led workplace culture of teamwork and collaboration
About Us
The Royal Flying Doctor Service provides aeromedical retrieval services and primary health care across the largest health jurisdiction in the world. Our crews deliver exceptional health care to every corner of the state, committed to the highest standards of clinical care, aviation safety, and technology.