Create your best future and join Westpac as a Personal Banking Specialist at our Lithgow branch!
What's the role?
Our Personal Banking Specialist roles at Westpac are senior positions within our branch network that will see you proactively engage with customers in-person and over the phone to uncover their financial needs. Utilising your expertise in Westpac's suite of banking products, you will assist customers in achieving their financial goals by recommending the most appropriate products for their individual needs, referring them to our specialist banking teams such as Home Loans and Business Banking when needed. This rewarding role blends sales and customer service and holds accountability for sales and referral targets – all with an uncompromising commitment to empowering our customers to make the most of their money.
This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.
What do I need?
* Superior experience in a customer-facing / phone-based sales role
* Proven experience of exceeding performance KPIs with an uncompromising commitment to delivering an exceptional customer service
* Resilience, tenacity, and an ability to flex – no two days and no two customers are ever the same!
* Banking experience is ideal, but not essential – your high‐performer energy and unique ability to gauge and nurture strong customer relationships will be key to driving your success
* Comfortable when working with numbers and adept at navigating multiple systems
No banking experience? No problem. At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‐on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us.
Why join us?
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help you grow your career within the bank.
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
Create your future today
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
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