AWS Infrastructure Services owns the design, planning, delivery and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continuous access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware and network engineers, supply chain specialists, security experts, operations managers and other vital roles. You'll collaborate across AWS to deliver the highest standards for safety and security while providing infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
To be eligible for this role you will need to hold or be able to obtain an Australian Government Security Vetting Agency clearance. See link for specific details of suitability (https://www.agsva.gov.au/applicants/eligibility-and-suitability).
The Infrastructure Operations team is looking for Data Centre Technicians to join our expanding Infrastructure Operations team. Data Centre Technicians are the primary resolvers, troubleshooters and solve a range of data centre infrastructure issues including, but not limited to: hardware, fibre, networking and related problems.
Key Job Responsibilities Problem Solving
You will be required to engage in physical data centre activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. Some of the key responsibilities you will undertake are:
* Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
* Escalation point and technical troubleshooter for all systems and problems
* Deep diving into Linux server issues
Technical
* Troubleshoot technical issues on various platforms ranging from systems through to power/mechanical
* Remediation of physical layer outages, both systems & network
* Remediation or recovery of physical power issues on racks
* Participate in data centre power & cooling events
Operations
* Meet 24x7 on‐call requirements and respond during shift rotations
* Install and configure racks of hosts in line with internal SLAs
* Triage and resolve trouble tickets for all devices in your region
* Data centre point of contact for all high severity issues
* Physical replacement of server and network device parts
* Ensure correct rotation of parts and spares
* Help define metrics to increase customer uptime
* Enforce Amazon's security best practices
* Interact with third‐party vendors & contractors
* Contribute ideas to improve operational efficiency
Project Management
* Participate in and deliver on a number of high‐impact small to mid‐scale projects
* Participate in team meetings for metric analysis and project status updates
* Help build the world's largest cloud infrastructure
Hiring & Mentoring
* Contribute towards building a great team by getting involved in the Amazon hiring process and candidate interviews
* Share knowledge and help educate less technical staff on best practices related to all service owner issues
This position also has a physical component requiring the ability to lift and rack equipment up to 20 kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves covering 24x7 shift rotation.
A Day in the Life
* Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
* Show a strong aptitude for troubleshooting and problem solving
* Solve problems at their root and step back to understand the broader context
* Maintain service level agreements through the implementation of proactive issue detection and reporting
* Are biased to act in the absence of direction or support
* Improve effectiveness through process innovation
About the Team
We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centre locations. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6–12 months. Once training is completed, individuals will be relocated to the permanent location.
Basic Qualifications
* Experience in network protocols like DNS, DHCP, TCP
* 3+ years of computer hardware experience, including troubleshooting and repairing experience
* Knowledge of Linux/Unix administration
* Valid and active driver's licence
Preferred Qualifications
* Experience working in a data centre environment (racking and stacking gear, cable management, hot/cold aisle containment)
* Experience with network protocols: TCP/IP, Ethernet, L2/L3 technologies
* Experience using scripting languages, such as Python, Perl, Linux bash
Acknowledgement of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your recruiting partner.
Company – Amazon Corporate Services Pty Ltd
Job ID: A3178447
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