A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Responsibilities
Your role and responsibilities
As a Service Designer, you will create end-to-end enterprise experiences for prospects, customers, business partners, and employees that span face-to-face and digital interactions. You will use human-centered approaches to shape and define the value exchange between a service provider and the user across touch points, time, and channels. Your primary responsibilities will include:
* Design Concept Journeys: Design concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service.
* Conduct Research: Generate insights through research with users, staff, and stakeholders to shape a holistic view of the total user experience.
* Analyze and Communicate Findings: Analyze, consolidate, and communicate research findings to stakeholders in order to strategically frame, validate, and quantify the problem being solved.
* Define UX Measurements: Define key UX and organizational measurements used to track and prove the initiative delivers positive outcomes for both users and the business.
* Facilitate Collective Understanding: Facilitate the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
Education
* Required education: Bachelor's Degree
* Preferred education: Bachelor's Degree
Required technical and professional expertise
* Human-Centered Design Exposure: Exposure to human-centered approaches to shape and define the value exchange between a service provider and the user across touch points, time, and channels.
* User Research Experience: Experience working with research methods to generate insights through research with users, staff, and stakeholders to shape a holistic view of the total user experience.
* UX Measurement Definition: Exposure to defining key UX and organizational measurements used to track and prove initiatives deliver positive outcomes for both users and the business.
* Service Design Tools: Experience working with design tools to create concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service.
* Cross-Functional Collaboration: Exposure to facilitating collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.
Preferred technical and professional experience
* Service Design Methodologies: Exposure to methodologies for designing end-to-end enterprise experiences, including concept journeys, blueprints, and roadmaps.
* UX Research Methods: Experience working with various research methods to generate insights and shape a holistic view of the total user experience.
* Design Tool Proficiency: Experience working with design tools to create concept journeys, blueprints, and roadmaps that elevate the total user experience.
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title
Service Designer
Job ID
100067
City / Township / Village
Perth
State / Province
Western Australia
Country
Australia
Work arrangement
Hybrid
Area of work
Design & UX
Employment type
Regular
Position type
Professional
No Travel
Company
(0008) IBM Australia Limited
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
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