Job Overview
The role of Technical Support Specialist involves providing expert technical assistance to end-users via various communication channels, including phone, email, and chat. This position requires a deep understanding of hardware, software, and network issues, as well as experience with endpoint management tools like JAMF, SCCM, and Intune.
This individual will be responsible for troubleshooting and resolving technical problems on Windows, macOS, and mobile devices, as well as managing user and group administration in Active Directory. Strong organizational skills are required to track, document, and resolve incidents and service requests in ServiceNow.
Key Responsibilities
* Provide technical support to end-users via multiple channels.
* Troubleshoot and resolve technical issues related to hardware, software, and networks.
* Manage endpoint devices using JAMF, SCCM, and Intune.
* Perform user and group administration in Active Directory.
* Track and resolve incidents and service requests in ServiceNow.
Requirements
* Proven experience in a technical support or service desk role.
* Strong knowledge of JAMF, SCCM, Active Directory, and ServiceNow.
* Excellent troubleshooting skills.