Recompute is hiring a Full-time IT Support Technician role in Bankstown, NSW. Apply now to be part of our team.
We are seeking a proactive and detail-oriented Computer Network Technician to provide technical support to our staff and clients. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.
Requirements for this role:
1. Looking for candidates available to work:
* Mon morning
* Mon afternoon
* Tue morning
* Tue afternoon
* Wed morning
* Wed afternoon
* Thu morning
* Thu afternoon
* Fri morning
* Fri afternoon
Key Responsibilities:
* Provide support for hardware, software, network, and system issues via phone, email, and in person.
* Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
* Set up and maintain user accounts, permissions, and passwords in accordance with security protocols.
* Install, configure, and update operating systems, applications, and security software.
* Monitor and maintain network connectivity, ensuring consistent access to internet, servers, and internal applications.
* Support the rollout of new equipment and systems across the organisation.
* Document support requests, issues, and resolutions using a ticketing system.
* Maintain asset registers for IT hardware and software.
* Provide basic training and guidance to staff on the use of ICT systems.
* Escalate complex issues to senior IT staff or external providers when necessary.
Requirements:
* Bachelor's in Information Technology or related field.
* 3+ years of experience in Network support or help desk environment preferred.
* Strong troubleshooting skills and ability to work through problems methodically.
* Knowledge of Windows OS, and basic networking concepts.
* Familiarity with remote desktop tools and ticketing systems.
* Excellent communication and interpersonal skills.
* Ability to prioritise tasks and manage time effectively.
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