Are you passionate about operational excellence and dedicated to supporting individuals in a meaningful way?
Your new company
Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities. I am partnered with a Federal Government Agency recruit for an APS5 Operations Officer for a full-time temporary assignment for a 12 month contract, with a high likelihood of an extension.
Your new role
We are seeking a dedicated and skilled APS5 Operations Officer. This role requires a proactive individual capable of managing moderately complex to complex work under limited supervision.
Key Responsibilities:
* Provide secretariat support for all Home and Living decisions.
* Assist Agency teams with Home and Living enquiries.
* Address and resolve issues and complaints related to participant Home and Living applications.
* Lead and contribute to the implementation of process improvement initiatives.
* Manage, collate, interpret, and analyse data to produce reports and dashboards that inform strategic and operational planning.
* Contribute to the achievement of key performance indicators, including planning targets.
* Monitor and manage correspondence, assigning and actioning internal work items.
* Coach and mentor staff, providing support with established technical, operational, and administrative activities, procedures, practices, and program/project objectives.
What you'll need to succeed
To be successful in this role, you will demonstrate:
* Experience of liaising with internal and external stakeholders.
* Ability to communicate effectively and provide advice on a range of matters to resolve moderately complex to complex enquiries.
* Strong organisational skills with the ability to set priorities and manage workflow.
* Experience in data management and analysis.
* Proven ability to lead and contribute to process improvement initiatives.
* Strong coaching and mentoring skills.
* Previous experience in a similar role within the public sector.
* Knowledge of relevant legislation, policies, procedures, standards, methodologies, and precedents.
* This role requires candidates to be an Australian Citizen.
* Successful candidates will need to complete 2x reference checks and be willing to obtain an NDIS Worker Screening Check.
What you'll get in return
Through Hays, this role offers you an attractive hourly rate of $55.24 plus superannuation. This is an excellent opportunity to advance your career with a Federal Government Agency, featuring a 12-month contract with a strong potential for extension. Additionally, you will benefit from:
* Hybrid Working Arrangement
* Weekly pay cycles
* Nominated choice of superannuation fund
* Online time sheet submission and approval
* No hidden costs or payroll deductions for our services
* No invoicing required for Pty Ltd holders
* Regular contact with consultants throughout the duration of your assignment
What you need to do now
If you're interested in this role, forward an up-to-date copy of your CV to sarah.williamson@hays.com.au. Please include a short summary of your suitability for the role.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.