Are you a professional with a passion for providing world-class service and a knack for technical problem-solving? A leading global manufacturer of high-quality power tools and outdoor equipment is seeking a dedicated Customer Service Representative to join their NSW team.
In this role, you will act as a vital link between the company and a national network of business partners and end-users. You will be responsible for ensuring a seamless experience through order processing, technical support, and relationship management.
Key Responsibilities
Relationship Management: Act as the primary point of contact for business partners and end-users, building strong, positive relationships through professional communication.
Inbound Service: Manage high-volume inquiries via telephone and web, providing accurate information regarding products, pricing, and company policies.
Technical Support: Deliver high-level technical information to assist customers with product inquiries and complaints.
Order Management: Efficiently enter and upload orders and data, ensuring high levels of accuracy and adherence to company guidelines.
Cross-Functional Collaboration: Liaise with sales, marketing, logistics, and warehouse teams to enhance customer satisfaction and resolve anomalies quickly.
Continuous Improvement: Participate in initiatives to improve service delivery and maintain a safe, professional work environment.
About You
Experience: Proven experience in an inbound call center environment.
Communication: A friendly and professional telephone manner with excellent interpersonal skills.
Technical Aptitude: The ability to quickly learn complex product ranges. A background in the power tools or hardware industry is highly desirable but not essential.
Digital Literacy: Intermediate skills in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Attributes: Sound numeracy skills, a team-oriented mindset, and the ability to maintain confidentiality and professionalism at all times.
Why Join This Team?
This is an opportunity to join a globally recognized brand that values continuous improvement and team cooperation. You will work in a supportive environment where your contribution directly impacts the company's reputation and customer loyalty.
Position Details: This role reports to the Senior Customer Service Team Leader and is based in NSW.
Next Steps
If this sounds like you, please APPLY NOW, or email your resumes to
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.