Scheduling & Administration Advisor
Job No: JBC
Office: Central Queensland
Location: Rockhampton
Employment Status: Full-time
* Are you passionate about making a positive difference in your local community?
* Assist customers to live independently in their home, keeping them safe and connected to their community.
We are looking for a permanent Full-Time Scheduling & Administration Advisor to join our caring and dynamic office team in Rockhampton for an immediate start. The Scheduling & Administration Advisor is responsible for coordinating the delivery of services using a team of Community Support Professionals. You will be the point of contact for Community Support Professionals and Case Managers ensuring our customers get the right care at the right time.
About us:
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.
Our friendly, compassionate and experienced team makes this possible.
Duties and responsibilities include:
* Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
* Preparing and transmitting schedules for customer services to Community Support Professionals
* Arranging replacement staff to cover planned or unplanned absences and shift changes
* Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
* Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
* Maintaining and updating data in company information systems
* Meeting the specified standards for the delivery of quality in-home care and support services
* Provide general administrative support as required
About you:
* Caring, compassionate & friendly
* Demonstrated high level verbal and written communication skills
* Confident in the use of the Microsoft suite of products
* Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem-solving skills
* Ability to contribute positively to a high performing team
* Excellent time management and organisational skills
* Experience using AlayaCare (desirable)
What you will need:
* A current NDIS Worker Screening Clearance (Yellow Card)
* Current Open C Class Drivers Licence
* Knowledge of Aged Care & NDIS standards
* Previous scheduling experience in the disability or aged care sectors
Next steps:
If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on "Apply".
Possible starts with you
What We Offer
Flexible work hours
Work the hours that suit you, so you can easily juggle life's other commitments.
Work close to home
Work local, and assist people in and around your own community.
Training
Grow your knowledge and skills with our training programs and online Learning Management System.
Employee Assistance Program
If you ever need additional counselling or support, we're always here to help.
Weekly Pay
Stay on top of your cash flow and your everyday expenses with weekly pay.
Recognition Programs
We have local and national program in place to reward and recognise our team members.
Working with Just Better Care