Casual hours Townsville location
About us
Australian Red Cross is part of the world's largest humanitarian movement.
Red Cross has provided support to people who are homeless or at risk of homelessness in Australia for more than four decades and continues to develop new approaches to support people facing housing issues.
About the role
We have an opportunity for a values driven person to join our After Hours Outreach program, providing support to people sleeping rough and / or experiencing chronic homelessness to move into stable, long term housing.
Using a case management and assertive outreach approach, you will support clients to achieve meaningful change through engagement within the community, education, and employment.
We focus on best practice to ensure the best possible outcomes for our clients.
The Afterhours Outreach Program operates within shifts 6AM to 2PM and 3PM – 11PM Monday to Friday, and 6-12 on Saturdays and Sundays.
A team of two work in an assertive outreach model driving and doing foot patrols in various locations.
The locations patrolled range from parks, the city, beaches, motels, hotels, caravan parks, shopping centre carparks and community centres.
The team offer information and referrals and assess those in particularly vulnerable situations with the possibility of arranging emergency accommodation.
You will operate from a strengths based and capacity building framework to ensure the promotion of social inclusion, human rights, participation and consumer choice.
You will be joining a supportive, inclusive team, with regular supervision and opportunities for professional development.
You will share our vision that everyone deserves a home that is safe, secure and affordable.
What you will bring
Proven ability to provide high quality, specialist casework support and case management
Demonstrated understanding of how to holistically assess complex client needs, including conducting risk assessments, and developing effective case plans and safety planning
An understanding of the complex issues faced by people who are homeless or at risk of becoming homeless
Demonstrated cultural competence and the ability to work with people from diverse backgrounds
Current Working with Children's Check and Australian Drivers Licence is mandatory
Why work with us?
Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.
Red Cross diversity statement
Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.
Benefits that act for you
Financial wellbeing:
In addition to your pay, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay.
You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases and superannuation.
Health Wellbeing:
You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.
Career development:
Access to learning, training, and development courses.
Other information
Further information: This role is covered by the Social, Community, Home Care and Disability Services Award – Level 4, hourly rate from $. Casual loading. For additional enquiries, please contact Janelle Bulman on for a confidential discussion.
Application information
Please include a resume and cover letter outlining what you would bring to this role and to our team.
Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.
Applications close : 11 December
Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier. Job reference.
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre.
We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations.
We are a child safe organisation with zero tolerance of any harm to children.
Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross.
We also have great opportunities to volunteer.
Click here to find out more.
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