Careers for individuals who enjoy working with people and want to deliver exceptional overnight service are available. As a Night Auditor, you'll be the trusted point of contact for guests overnight - handling transactions, sharing local insights, and ensuring a smooth, welcoming experience. You will process check-in/check-out functions, champion the experience, recognize IHG One Reward Members, perform night audit functions including daily rate checks, credit card reconciliation, daily management reports, credit limit checks, etc. You will balance your book, know how to manage guests billing and payments, and follow policies and procedures of cash handling. Ensure all credit and financial transactions are handled in a secure manner. Preparation and delivery of the Room Service overnight menu, adherence to brand standards and Health and Safety requirements, handling complaints, conducting Porter/concierge duties, Maintenance and Housekeeping requests overnight, staying informed about daily events, group activities, and guest feedback at the hotel.
We're seeking individuals who are predominantly comfortable working night shifts, flexible with nights, weekend, and public holiday shifts. A minimum 6 months' experience in a Guest Services/Administration/Reception position is preferred. The ability to work daywork as required is also essential. Responsible Service of Alcohol (RSA) certificate, First Aid certificate, and Responsible Person accreditation or willingness to obtain is required. Qualifications in Hotel Management and/or Business Administration related field are advantageous. Strong interpersonal and communication skills, bilingual or multilingual language skills are also advantageous. Good grasp of reading, writing, basic math, computers, and Property Management System (PMS) is required. Occasionally, you will need to lift, push, and pull objects up to 23kg.
What We Need from You
* Predominantly work night shifts with flexibility to work day shifts
* Familiarity with hospitality operations, knowledge of property management systems, and ability to learn quickly
* Strong problem-solving skills and ability to multitask
* Ability to communicate effectively with colleagues and guests
Benefits
As an IHG Hotels team member, we give our people everything they need to succeed. With a range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business – you can expect to grow and develop in your career. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.