This exciting opportunity is for an On-site Technician to join our team and provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch technical assistance and ensuring that our clients receive the best possible service.
You will need to have a strong background in IT, with experience in supporting end-user devices at level 1+. A good understanding of IT infrastructure and network equipment is also essential, as is the ability to work well in a team environment.
Key Responsibilities:
* Providing technical support to clients
* Identifying and resolving technical issues
* Maintaining accurate records of client interactions
* Collaborating with colleagues to ensure seamless service delivery
Essential Skills and Qualifications:
* Experience in supporting end-user devices at level 1+
* Knowledge of hardware and peripherals
* Knowledge of desktop & software applications
* Basic understanding of IT infrastructure and network equipment