Store Manager
We're looking for someone to join our Yo Way team as a Store Manager.
This role requires someone who is highly motivated and doesn't shy away from responsibility. Experience in customer service and managerial experience is a must.
Competitive hourly rate.
Duties & Responsibilities:
This person will be available Monday to Friday between 8.30am & 6pm for approximately 38-40 hours per week & be able to work autonomously and in a team.
Your duties & responsibilities include:
* Customer service (meeting and greeting customers, guiding them through the process).
* Managing day-to-day tasks autonomously, with little supervision
* Decision-Making, making quick, informed decisions under pressure
* Delegating tasks efficiently to maximise productivity
* Preparing food and following food safety procedures
* Day-to-day cleaning & organising
* Cleaning and maintaining machines and equipment
* Cash handling and balancing at the end of the day
Knowledge, Skills & Abilities
* Excellent customer service experience, at least 2 years
* Able to work autonomously and within a team
* A natural leader, be able to motivate and lead a team
* Able to take direction & have the initiative to take control when needed
* Experience with point of sales & able to pick up computer systems easily
* Able to count cash easily & balance cash at the end of the shift
Bonus Points
* Onboarding experience, training new staff and getting them up to speed quickly and effectively including upskilling existing staff
* Experience in crisis management, skilled in handling unexpected issues like power outages, staff no-shows, or urgent customer complaints with minimal disruption
* Food safety knowledge & experience working with food
If this sounds like you, send your resume through to:
OR drop it in to us at Yo Way Frozen Yogurt, Robina Town Centre
Job Type: Full-time
Pay: From $26.55 per hour
Expected hours: 38 – 40 per week
Benefits:
* Employee discount
Work Location: In person