Join to apply for the Client Partner role at Inlight
At Inlight, we’re building more than digital products, we’re creating a culture where people genuinely matter and have the opportunity to thrive. Our team is curious and collaborative, creative, challenging how things are done and solving complex problems to deliver lasting value for our clients. We’re a supportive workplace that brings diverse perspectives together to make creativity, craft and technical excellence part of everything we do.
We’ve built a workplace where people are able to do their best work. Hybrid working is the norm, wellbeing is a priority, and we make time to connect, from social catchups to celebrating each other’s wins. We place a strong emphasis on growth, offering structured onboarding, mentorship, learning resources, and regular opportunities to share knowledge and explore new ideas.
The Chance
As a Client Partner at Inlight, you’ll be at the heart of our client experience, driving strong, strategic relationships and ensuring our clients receive exceptional value at every stage. You’ll act as a trusted advisor to senior stakeholders, helping them navigate complex digital challenges while uncovering opportunities for growth.
You’ll work closely with our delivery, strategy, design and engineering teams to ensure projects run smoothly, deliver measurable outcomes, and strengthen long‑term partnerships. This role blends commercial acumen, strategic thinking, and relationship management, all while contributing to the growth and evolution of our business.
Responsibilities
- Build and maintain trusted relationships with senior client stakeholders
- Develop and execute strategic account plans that align with client priorities and drive business growth
- Identify new opportunities within existing accounts and support new business efforts
- Partner with delivery teams to ensure projects are delivered on time, on budget and to an exceptional standard
- Translate broad business and marketing goals into clear, actionable digital strategies
- Lead internal collaboration, aligning cross‑functional teams on client objectives and expectations
- Provide strategic advice and guidance to clients and internal teams
- Support and coach team members in client management and commercial excellence
What We’re Looking For
- Proven experience managing and growing client relationships in a digital agency or consultancy environment
- Strong commercial acumen with the ability to translate client goals into strategic outcomes
- Excellent communication, negotiation and relationship‑building skills
- A deep understanding of digital, from strategy and delivery to emerging technologies and trends
- Ability to balance strategic thinking with hands‑on involvement and attention to detail
- Strong organisational and time‑management skills; calm and composed under pressure
- A collaborative mindset – able to motivate, inspire and work effectively with cross‑functional teams
- Genuine passion for delivering exceptional client experiences and business impact
What Matters to Us
- Human Impact – we design digital experiences that solve real human needs and create positive change
- Client Partnerships – we build lasting relationships that deliver clear, measurable outcomes for our clients
- Ownership & Growth – we empower our team with autonomy, supported by mentorship, shared learning and an approachable leadership team
- Diversity & Inclusion – we celebrate different perspectives and foster an inclusive team culture
- Collaboration & Connection – we prioritise connection and fun through regular team events and celebrations
- Learning & innovation – we ensure you are set up for success, with structured onboarding, knowledge‑sharing sessions and a $1,000 annual learning fund supporting continuous growth
- Meaningful impact, Culture & Belonging – we have a strong connection to the work we do, driving meaningful outcomes in a creative and supportive workplace environment
- Flexibility & Wellbeing – we promote work/life balance through our hybrid approach to work, with flexible schedules, and a range of wellbeing initiatives
Interested?
We’re committed to building a workplace where everyone feels welcome, supported and valued. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people of all ages, ethnicities, genders, abilities and cultural backgrounds.
If this role gets you excited, we’d love to hear from you!
Proudly rated 4.8/5 on Glassdoor
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales, Strategy/Planning, and Consulting
Industries: IT Services and IT Consulting, Advertising Services, and Design Services
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