Make a New Career at Concentrix! Make 2025 your best year yet with a career that leverages your outstanding customer service skills. Join Concentrix Services Pty Ltd, a leader in global customer experience solutions, at our Robina delivery centre.
Concentrix Services Pty Ltd is an award-winning global customer experience solutions company, partnering with over 2,000 clients, including 155+ Fortune Global 500 brands. With operations in 70+ countries and the ability to communicate in over 150 languages, we lead in delivering exceptional customer experiences. We are looking for Customer Service Specialists to join our vibrant team at our Robina delivery centre, working with one of Australia’s leading superannuation funds.
What we offer:
* Commencement date: 14th & 28th April 2025
* Operational Hours: Monday to Friday 7:00AM – 8:00PM
* Training: 4 weeks of comprehensive paid training
* Pay rate: $27.17 + super, penalty rates & incentives
* Location: Full-time onsite opportunities at Robina delivery centre
Key Responsibilities:
1. First point of contact for customer service and account management
2. Ability to understand individual customer needs and deliver a personalised experience
3. Support customers through multiple channels, starting with voice line and potentially upskilling into digital channels such as web messaging, smartphone apps, social media enquiries, and emails
4. Work across systems and knowledge base to successfully address customer enquiries
5. Maintain strict confidentiality while dealing with personal and sensitive information
Who are you?
* You believe quality customer service is paramount when dealing with customers. While contact centre experience is advantageous, exceptional customer service skills are essential!
* Ability to demonstrate empathy and understanding of customer emotions and situations
* Tech-savvy and confident using multiple programs & systems
* Passionate about customer service and an excellent communicator
* Eager to meet targets and KPIs
* Inquisitive and enjoy problem-solving
* Ability to adapt in a fast-paced work environment
What’s in it for you?
* Permanent employment with career progression opportunities
* Exclusive perks and partnership discounts with well-known brands
* Supportive team environment
* Free Parking & Vibrant office in central Robina
* Reward and recognition initiatives
* Free Employee Assistance Program (EAP) for you and your family
* An exciting role in an award-winning workplace
APPLY NOW! Embark on a rewarding career journey with us at Concentrix!
*Applicants must be at least 18 years of age, have full working rights in Australia, and be able to complete background and police checks.
Concentrix is an equal opportunity employer, providing the same benefits and opportunities for all without discrimination based on age, gender, sexual orientation, ethnicity, nationality, religion, disability, or medical history.
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type: Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
#J-18808-Ljbffr