About VisoryVisory is on a mission to put the financial back office of small businesses on autopilot, so founders can stop drowning in payroll and bookkeeping, and start making better decisions. We combine a powerful platform, a team of payroll and finance experts, and real-time insights to transform how businesses manage their financial performance.We’re backed by world-class investors, growing fast, and scaling across the US, ANZ, and beyond. Now, we’re looking for a payroll leader to help us scale exceptional service delivery across our marketplace model.The RoleThis isn’t a BAU payroll management role.You’ll lead a high-performing payroll operations team responsible for delivering timely, accurate, and compliant payroll for our customers. You’ll own workflow performance, solve complex problems, and set the bar for quality across the team.You’ll be building and running the engine that powers payroll in our expert marketplace. That means managing capacity, overseeing implementations, driving standardisation, and helping transition Visory into a scalable, tech-enabled payroll delivery model.We’re looking for someone who thrives in operational detail, leads with accountability, and is hungry to build a best-in-class payroll service.What You’ll DoOwn payroll workflow delivery – ensuring accuracy, timeliness, and complianceMonitor and enforce service levels, proactively solving capacity and SLA risksOversee ad-hoc requests and ensure high-quality outcomes across all tasksImplement strong quality control practices in partnership with our Process & Quality teamLead root cause analysis and documentation of quality issues, preventing recurrenceMaintain up-to-date process documentation and support platform improvementsBuild scalable onboarding processes for new customers, reducing key person riskDrive team development and technical training to maintain excellenceAct as technical SME in our shift toward a more scalable marketplace payroll modelCollaborate cross-functionally to improve workflows and unlock future growthYou’ll Thrive Here If You…Are obsessed with execution – you set high standards and deliver consistentlyLove leading teams and building scalable, repeatable processesAre fluent in payroll operations and compliance (Australia & NZ ideal)Are detail-oriented but can also think systemicallyEnjoy improving workflows and working closely with product teamsWant to shape the future of payroll delivery in a modern, AI-enabled modelBonus Points If You…Have experience transitioning payroll teams to marketplace or outsourced modelsHave implemented payroll tech or led platform enhancement initiativesHave worked in high-growth or startup environmentsWhat to Expect from the Interview ProcessApplicationIntro call with our teamDeep dive on operational leadership and payroll expertiseFinal conversation with Visory leadershipOfferSound like you?Apply now – we’d love to meet you.
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