Rostering Coordinator (Two Full-Time Positions)
West Lakes Office
Available shifts:
• Full-time: 7:00am–3:00pm
• Full-time: 11:00am–7:00pm
Commencement: As soon as possible, but flexible for the right people.
At Your Choice Matters (YCM), rostering is not an admin role you sit quietly behind.
It is one of the most important roles in the business.
When it is done well, our participants are supported properly, staff feel looked after, and the whole organisation runs calmly. When it is not, everyone feels it. We are very aware of that, and we hire accordingly.
Due to growth and a deliberate restructure of our office coverage, we are now seeking two full-time Rostering Coordinators to join our business operations team at our West Lakes office.
These roles are designed to provide stronger coverage across the day, better continuity for staff and participants, and a more sustainable workload within the office.
Both roles work closely with our existing Rostering Coordinator and leadership team. You will not be thrown in the deep end. You will be trained properly, supported closely, and trusted more as you demonstrate capability, judgement, and consistency.
About YCM
YCM supports people with disabilities to live meaningful, self-directed lives. That means we need to be reliable, organised, and clear in how we communicate, especially when things change quickly.
Internally, we are a small, close-knit operations team. We work hard, move quickly, and rely heavily on technology and systems to do our jobs properly.
We value:
* People who take responsibility for their work
* Clear, respectful communication
* Calm thinking under pressure
* Doing things properly, not just quickly
Character matters at YCM
We can teach systems. We can train processes.
Character is different.
At YCM, character shows up in the small, everyday things. Following through. Being honest when something has gone wrong. Treating people properly when it would be easier not to. Staying steady when things get busy.
Because character matters so much to us, we place strong importance on applicants completing the short expression of interest profile linked below. This includes an "about me" section and a photo upload, and gives you the chance to share interests, hobbies, and what makes you, you. This helps us understand the person behind the application, not just a list of past roles.
This is particularly important for these positions, as we are appointing two people with different start and finish times. The profile also allows you to tell us which shift you prefer and whether you would still be interested in the alternative shift if your preferred option is filled.
This role sits at the centre of the business. You will deal with staff, participants, families, and coordinators daily. How you communicate and how you carry yourself matters just as much as what you do.
If you are reliable, grounded, respectful, and take pride in doing your job properly, you will fit in well here.
The roles
We are recruiting for two full-time, office-based positions, based at our West Lakes office:
* 7:00am–3:00pm
* 11:00am–7:00pm
These roles provide coverage across the day and include structured handover between shifts to ensure continuity.
Occasional weekend on-call support is required on a rotating basis.
You will manage rosters using our custom-built YCM CRM, respond to real-time changes, and be a key point of contact during your allocated hours.
You must be comfortable being contactable, responsive, and calm when plans change.
Key responsibilities
* Creating and maintaining accurate rosters across the business
* Responding quickly to staff absences or changes so participants are never left without support
* Matching the right staff to the right participants, not just filling shifts
* Communicating clearly with staff, participants, families, and support coordinators
* Working within service agreements, budgets, and NDIS expectations
* Maintaining accurate records and daily run sheets in the CRM
* Providing clear handover notes between rostering shifts and for weekend on-call coverage
* Working proactively with management to identify issues early and resolve them properly
Attention to detail and follow-through are essential.
This role suits someone who
* Is genuinely comfortable with technology, mobile phones, CRMs, and fast-paced communication
* Thinks ahead rather than reacts late
* Stays calm and respectful under pressure
* Is organised by nature
* Listens carefully and follows instructions
* Communicates clearly with people from all backgrounds
Experience in disability is not essential. Maturity, judgement, and reliability are.
This role will not suit someone who
* Struggles with systems or technology
* Needs constant supervision to stay on task
* Avoids accountability or difficult conversations
* Becomes flustered when plans change
We are upfront about this because the right person will appreciate the honesty.
Experience
These roles can suit entry-level applicants with strong capability and attitude, or people with prior rostering or coordination experience. What matters most is how you think, communicate, and follow through.
How to apply
We strongly encourage applicants to complete the short expression of interest profile linked below as the first step in applying.
This profile includes an "about me" section and a photo upload, and is your opportunity to tell us a little about who you are beyond your work history. We genuinely like to learn about people, including interests, hobbies, and what makes you, you, as this helps us understand how someone may fit into the team and the role.
Within the profile, you can also upload your Resume and Cover Letter, and indicate:
* Which shift you are most interested in (7:00am–3:00pm or 11:00am–7:00pm)
* Whether you would still be interested in the alternate shift if your preferred option is filled
This step is important to us and applicants who take the time to complete the profile will be given priority consideration.
https://spark-seeker-
Alternatively, you are welcome to send your resume and a brief cover letter explaining why this role makes sense for you to:
For a confidential conversation, contact David on
No agencies or recruiters please.