Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!We’re looking for a Senior SaaS Systems Administrator to join our global SaaS Systems Administration team. You will have the opportunity to drive adoption of the latest and greatest IT and SaaS technologies while supporting the organisation's growth. You will be collaborating with other SaaS Systems Administrators for the end-to-end management and execution of Lightspeed's IT platforms, 3rd party systems, and security needs. Plus closely with stakeholders to understand requirements, design solutions, and ensure successful implementation.Given you'll be working as part of a global team and partnering closely with colleagues from North America, we're looking for someone who's open to working early mornings from 7am 4 days per week, to crossover with the team. You'll be afforded flexibility outside of this, to accommodate for the early starts.What you’ll be doing:Provide technical support for complex issues that require a SaaS Systems Administrator, act as the final escalation point.Maintain and improve Lightspeed’s core IT and SAAS services such as Google Workspace, Atlassian, Slack, Zoom, OneLogin, and other platforms.Collaborate with other IT team members to solve complex issues and lead IT projects and initiatives.Partner with stakeholders to define strategic needs, architect solutions aligned with business goals, and lead project execution.Automate processes using a low-code/no-code platform (Workato).Integrate and automate SaaS via API.Configure SAML applications.Handle sensitive information with sound judgement; implement and maintain effective security systems to reduce business risk.Develop audit-proof systems and records; create quality control and assurance processes to prevent and check errors.Juggle multiple projects and demands effortlessly; meet Lightspeed’s SLAs for issue response and resolution.Support the evaluation and implementation of new enterprise technologies as Lightspeed scales.Monitor system alerts, logs, and performance indicators to identify and address potential issues proactively.What you need to bring:We're looking for an experienced candidate who has experience with the following:Experience with Google Workspace, JAMF Mobile Device Management (MDM), OneLogin Identity and Access Management (IAM), Helpdesk ticketing systems (ServiceNow, JIRA), would be advantageous to have. But we're open to those with experience in other applicable software services.Extensive experience in a system administration role.Experience supporting large environments of Macbooks and Windows users with an ability to troubleshoot issues patiently.Experience in troubleshooting complex network environments.Experience in designing and implementing robust enterprise environments using cloud infrastructure and SaaS services.Experience in designing and maintaining an enterprise server infrastructure and services.Programming experience with low-code / no-code environments.Programming experience with Bash, Python and/or Powershell.Proven experience in planning, implementing, and maintaining various technology components to meet business requirements.What’s in it for you?Come live the Lightspeed experience...Ability to do your job in a truly flexible environment;Genuine career opportunities in a company that’s creating new jobs every day;Work in a team big enough for growth but lean enough to make a real impact.… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:Lightspeed share scheme (we are all owners)Unlimited paid time off policyWork remotely from anywhere in the world for up to 60 days per yearHealth and wellness benefit of $500 per yearMental health online platform and counselling & coaching servicesPaid leave and assistance for new parentsDog friendly environmentIncredible snack bar filled with a variety of snacks & drinks, to keep you going throughout the dayWeekly catered lunches for the entire officeDedicated Wellness Room for your physical and mental health needs, during working hoursExciting events hosted regularly by our Melbourne Culture ClubAwesome office space located in Southbank, VICTo all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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