Job Description:
We are seeking a sales motivated and customer-oriented Sales and Customer Service professional to join our team on a casual basis. A competitive hourly rate + casual loading + generous, uncapped incentive scheme Opportunity to maximise your income based on your exceptional performance with our incentive program Ongoing training and development to help you thrive and level up your career Be part of an international brand with exciting opportunities to work across AU/NZ and globally Get rewarded for great referrals - earn cash through our Employee Referral Program Company uniform provided Access exclusive discounts on private health insurance with Bupa Enjoy generous employee discounts including discounted car rental for yourself, family and friends as well as savings on gym services, influenza vaccinations, and more Unlock incredible travel benefits through our Accor All Heartists program giving you exclusive hotel discounts, dining offers and lifestyle rewards across a global network Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App - the app for mental fitness Thrive in a high performing and supportive team culture that celebrates wins and uplifts each other every day Some key responsibilities include: Greet and assist customers in renting vehicles as based on their preferences and needs Process rental agreements accurately and efficiently Promote and upsell additional products and services Address customer inquires and concerns promptly and professionally, with a service first approach Achieve or exceed individual and team sales targets Inspect vehicles before and after rental periods, noting any damages Maintain knowledge of current promotions, services, and products to assist with sales efforts Build strong customer relationships to encourage repeat business and referrals Detailing and cleaning vehicles to business quality standards Refuel and transport vehicles To be considered, you should possess: Previous experience in sales, customer service or retail Car rental experience is highly desirable Excellent communication and interpersonal skills, with a customer-first mindset Confident using computer systems and technology Ability to work efficiently in a fast-paced, high-pressure environment Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays Valid Australian driver's license with a clean driving record Full working rights in Australia (current and ongoing) A positive, proactive and team-oriented attitude
Required Skills and Qualifications:
* Previous experience in sales, customer service or retail
* Car rental experience is highly desirable
* Excellent communication and interpersonal skills
* Confident using computer systems and technology
* Ability to work efficiently in a fast-paced, high-pressure environment
Benefits:
* Competitive hourly rate + casual loading
* Generous, uncapped incentive scheme
* Ongoing training and development
* Company uniform provided
* Exclusive discounts on private health insurance with Bupa
* Employee referral programme
Others:
Our company provides a fun and supportive work environment that allows you to grow and develop your skills. We are committed to providing excellent customer service and we expect all employees to adhere to this standard. If you are looking for a new challenge and want to be part of a dynamic team, please apply now.