Customer Banking Specialist - Esperance 18.75hr/wk
Commonwealth Bank of Australia — Perth, Australia
Overview
You'll join one of our Multi Channel Branches. The roster for this role is 9:15am – 4:15pm Wednesday to Friday.
We're a passionate customer service-focused team delivering outstanding experiences and enhancing the financial wellbeing of our customers.
What is a Multi Channel Branch?
Between 9:30–1:00, our Retail Branch staff face-to-face assist customers with everyday banking needs, enquiries and transactions.
After 1:00, we support customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre workplace.
Responsibilities
Assist customers with general banking transactions, answering questions and queries
Build a personal connection with customers through meaningful conversations face to face and through our direct channels
Work with customers to use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers' financial needs
Process applications for personal loans, credit cards and associated products
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
Receive continuous training and development to support your career aspirations
What we're looking for
A passion for delivering outstanding customer service with every interaction
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach to learning new things and goal oriented
An ability to work collaboratively as a team to deliver a seamless customer experience
Don't wait, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 03/10/2025
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