**As the Customer Experience Design Officer, you will:
- Support the overall customer experience strategy, human-centred design program to design high-quality customer experiences across government.
- Conduct customer research and analyse and interpret customer data from different sources across channels, providing insights to inform the design and continuous improvement of customer services.
- Prepare high quality service design artefacts including, insights, current and future state process and journey mapping, service blueprints and customer personas to support service modernisation.
- Closely collaborate as part of a multidisciplinary team, including user experience and user interface design customer-facing digital services.
- Provide project management support by coordinating the development and delivery of design sprints, including planning workshops project targets, timelines, documentation and stakeholder engagement.
- Contribute to/support quantitative and qualitative research initiatives conducted by the team exploring a broader understanding of Queenslanders at scale.
- Establish and maintain effective relationships with stakeholders to support the delivery of better public services for Queenslanders and build customer experience capabilities.
- Have skills using design tools such as Miro, Figma, Jira/Confluence and familiarity with research tools such as Excel, SPSS, Q Research Software.
- Engage, partner and manage vendors to deliver customer experience requirements for stakeholders and report on outcomes and performance.
Applications to remain current for 12 months.
Job Ad Reference: QLD/623262/25
Closing Date: Friday, 14 March 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.